Refund policy
Return and Refund Policy
Overview
At Alméra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and transparent return policy under the conditions outlined below.
By placing an order, you agree to the terms of this Return and Refund Policy.
Returns
✅ Return Period
Returns are accepted within 30 days from the date the product is delivered.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with original packaging (if applicable).
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Proof of purchase or order confirmation is required.
Return Shipping
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✅ Free return shipping is offered for eligible returns.
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Customers will receive instructions on how to return the product after requesting a return authorization.
Restocking Fees
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❌ No restocking fees will be charged for approved returns.
Final Sale Items
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Items marked as Final Sale are not eligible for returns or refunds.
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These products cannot be exchanged or returned unless they arrive damaged or defective.
Refunds
Once your return is received and inspected:
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You will be notified about the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method.
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Processing time may vary depending on your payment provider and bank.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with:
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Photos or video evidence
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Order number
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Description of the issue
We will provide a replacement or full refund if the claim is approved.